Terms of service

1. Who we are

Boothcore is provided by Sven Pelgrims, trading as Flitsbak, established at Oude Mechelbaan 59, 2220 Heist-op-den-Berg, Belgium, company number 0737.725.778, VAT number BE0737.725.778. You can contact us at [email protected]✉ E-mail.

2. Your account

You must create your account with accurate information and keep it up to date. You are responsible for activity under your account, including activity by colleagues you invite. Do not share your password and tell us promptly if you suspect someone else has gained access.

You may create as many users as your subscription allows. Each user must be an individual person; a single login may not be shared by several people.

3. What your subscription includes

A subscription gives you access to Boothcore as it operates at that time. We continuously develop the platform by adding and improving features. If we discontinue a feature you use, we will give at least one month's advance notice.

New customers receive a trial period of 14 days. We do not ask for card details. If you take no action, the trial ends automatically and nothing is charged.

4. Fees and payment

Your subscription price is the price shown on the website when you order. Amounts exclude VAT. You pay in advance, monthly or annually, depending on the plan you choose.

If we change the price, we will give at least 30 days' advance notice. If you disagree, you may cancel before the new price takes effect. If you remain a customer, the new price applies.

If a payment is overdue, we will send a reminder. If it remains unpaid after 7 days, we may suspend access. Your data remains in place during the suspension and becomes available again once the outstanding amount is paid.

5. Cancellation

You may cancel at any time. Your subscription continues until the end of the period already paid for; that period is not refunded. There is no cancellation fee or separate notice period.

Before leaving, you can request a copy of your data. Personal data that we process on your behalf is returned or deleted in accordance with the data processing agreement. We retain your account and business settings for 30 days after the service ends and then delete them. We keep our invoices to you for ten years, as required by law.

We may terminate an account for non-payment, a serious breach of these terms, or without cause by giving one month's notice. In the last case, we refund the unused part of your subscription.

6. Acceptable use

• Do not use the platform for unlawful purposes or upload unlawful content.
• Do not try to access another business's data or bypass security measures.
• Do not place a load on the platform that affects other customers or scrape it automatically.
• Do not copy, resell or offer the software under your own name unless we have agreed this in writing.

If this happens, we may intervene, normally by notifying you first and, in serious or repeated cases, by blocking access immediately.

7. Your data

You retain all rights in the content and data you enter into Boothcore. The privacy rights of the people concerned remain unchanged. We process that information only to provide the platform and to help you when you ask us to.

Where that information includes personal data about your customers, you are the controller and we are the processor. The data processing agreement, which forms part of these terms, explains what that means. You are responsible for collecting and using the data lawfully.

8. Payments from your customers

If you connect your own Stripe account to accept online payments, your direct agreement with Stripe also applies. Payments are processed on that connected account and Boothcore records the payment status against the relevant document. Boothcore does not hold funds belonging to you or your customers.

9. Intellectual property

The software, design and Boothcore name remain ours. You receive the right to use the platform for the duration of your subscription. You retain the rights in content you add, such as documents, photos and your logo; the privacy rights of the people concerned remain unchanged.

If you send us an idea or suggestion, we may use it without compensation to improve Boothcore.

10. Availability and maintenance

We work to keep Boothcore as reliable and available as possible. Temporary interruptions may occur due to maintenance, updates, outages or circumstances beyond our control. Where reasonably possible, we give advance notice of planned maintenance that may cause noticeable disruption.

11. Liability

If loss is caused by our fault, our liability is limited to the fees you paid us during the preceding twelve months. We are not liable for indirect or consequential loss, including lost revenue, lost business, reputational harm or data you deleted yourself.

We do not exclude, and cannot legally exclude, liability for intentional misconduct or gross negligence on our part, or for harm to a person's life or health.

Keep your own copy of documents and files you also need outside Boothcore. This responsibility does not alter our obligation to maintain appropriate security measures.

12. Changes to these terms

We may update these terms. For a material change, we will notify you by email at least thirty days in advance. If you disagree, you may cancel before the change takes effect. Continued use of Boothcore after that date means the updated terms apply.

13. Governing law

Belgian law governs this agreement. If we cannot resolve a dispute together, it will be submitted to the competent courts of Antwerp. We will contact you first, as most issues can be resolved through a conversation.